Accountability Resources
Making sure all Certified Professional Doulas uphold the required standards
Accountability matters
For families enlisting the services of a doula for a life-changing experience such as childbirth, accountability is key. Trusting a doula to guide you through a deeply personal journey and offer all-encompassing support is a significant decision taken by any individual. As such, it is essential that professionally certified doulas are held to high standards and are accountable for their actions.
At NDCB, we value ethics and professional conduct. NDCB-certified doulas are required to adhere to the standards set out in the National Doula Certification Board Code of Conduct and Standards of Professionalism as well as Scope of Practice. Strict policies govern the conduct of CPDs; in the event of any complaints or concerns regarding the conduct of any CPD, relevant action will be taken to address these issues in a constructive, impartial, and timely manner.
Suspension or revocation of certification
Unlike degrees, certification is not granted forever. CPDs must continue to comply with the certification requirements and rules to remain certified. If those requirements are not met or rules are broken, there are consequences, such as suspension or withdrawal of a certificate.
Upon initial application for certification and subsequent recertification applications, individuals must agree to abide by the certification rules.
Suspension or revocation of certification
Unlike degrees, certification is not granted forever. CPDs must continue to comply with the certification requirements and rules to remain certified. If those requirements are not met or rules are broken, there are consequences, such as suspension or withdrawal of a certificate.
Upon initial application for certification and subsequent recertification applications, individuals must agree to abide by the certification rules.
Code of conduct and standards for professionalism
While certified through the NDCB, all CPDs are required to abide by rules and guidelines and must act in accordance with the CPD Scope of Practice while maintaining the principles and values of professionalism.
Code of Conduct
Standards for Professionalism
How to file a complaint or grievance
Doulas certified by NDCB are required to abide by a strict code of conduct. If you have experienced inadequate care or have concerns about the conduct of a CPD, you are encouraged to file a complaint with NDCB.
To lodge a complaint against a candidate or certified person, please submit your grievance form (found under the forms tab) via email to info@doulaboard.org
Any complaints against a candidate or certified person must be submitted using the Program Complaint Submission Form, found in the form sections of this website. The form must be submitted within 30 days of occurrence of an incident.
How to file a complaint or grievance
Doulas certified by NDCB are required to abide by a strict code of conduct. If you have experienced inadequate care or have concerns about the conduct of a CPD, you are encouraged to file a complaint with NDCB.
To lodge a complaint against a candidate or certified person, please submit your grievance form (found under the forms tab) via email to info@doulaboard.org
Any complaints against a candidate or certified person must be submitted using the Program Complaint Submission Form, found in the form sections of this website. The form must be submitted within 30 days of occurrence of an incident.
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